Refund and Returns Policy

You can return most items within 30 days of delivery. This page sets out what qualifies, what does not, and exactly how to start a return.

How to return something

1. Email us

   Write to hello@aleatherworks.shop within 30 days of delivery with your order number and the item you want to send back.

2. Wait for instructions

   We reply within one business day with the return address and anything specific to that item.

3. Send it back

   Pack the item the way it arrived and post it to the address we give you. Keep your proof of postage.

4. Refund

   Once the item reaches us and has been checked, we refund the original payment method within 5 to 10 business days.

Condition we can accept

Items must be unused, in their original packaging and in a condition we could reasonably sell again. Anything cut, marked or altered cannot be returned, because it cannot be resold.

Who pays for the return

Return postage is paid by you unless the item was faulty, damaged in transit or not what you ordered, in which case we cover it. Original shipping charges are refunded only where the fault was ours.

Items we cannot take back

• Anything used, opened, cut, installed or altered, because it cannot go back on the shelf.
• Items sent back after the 30-day window has closed.
• Items returned without their original packaging, or with parts missing.

Refund process

Email hello@aleatherworks.shop with your order number and what you would like to return. We reply within one business day with a return address and instructions. Post the item back, and once it arrives and is checked we refund to the original payment method within 5 to 10 business days.