Cancellation Policy
Orders can be cancelled before they are dispatched. This page explains the window, how to do it and what happens once a parcel has already gone.
Payment is taken and the order joins the picking queue at Global Leathers. From that moment until packing begins, cancelling is straightforward.
Email hello@aleatherworks.shop or call +1 212-244-5190 with your order number as soon as possible. If the order has not been packed we cancel it and refund in full to the original payment method within 5 to 10 business days.
Once a parcel has been handed to the carrier we cannot recall it. At that point the order becomes a return: refuse the delivery or send it back under the returns policy, and we refund on receipt.
Orders we cancel
Sometimes we cancel an order ourselves: stock turns out to be unavailable, a listing carried a pricing error, or the address cannot be delivered to. We always say why and refund in full.
Changing an order instead of cancelling
To change a quantity, swap an item or fix an address, call +1 212-244-5190 rather than cancelling. Before packing, a change is easier than cancelling and re-ordering, and it keeps your place in the queue.