Track Your Order

Enter the order number from your Global Leathers confirmation email together with the billing email address used on the order.

What the statuses mean

Status	What it means
Processing	Payment has cleared and the order is in the queue to be picked at Global Leathers. It has not left us yet, so it can still be cancelled or changed.
On hold	We are waiting on something before the order can move – usually a stock check or a query with you. If it sits here for more than a working day, email hello@aleatherworks.shop.
Completed	The parcel has been packed and handed to the carrier. Tracking should begin updating within one working day of this status appearing.
Cancelled	The order was stopped before dispatch, either at your request or by us. Any payment taken is refunded in full.
Refunded	Money has been returned to the original payment method. Your bank may take a further few days to display it.

Timings to expect

Orders placed before closing on a business day are normally packed the next working day. Delivery after dispatch usually takes 3 to 7 business days depending on where you are. Weekends and public holidays are not working days for either figure.

If tracking has not updated

If tracking has not moved for five business days, contact us and we will open a claim with the carrier. We do not ask you to chase the carrier yourself.

Cannot find your order number?

It is in the subject line and the first paragraph of the confirmation email Global Leathers sent when the order was placed. If that email cannot be found, search your inbox for hello@aleatherworks.shop, including the spam folder. Failing that, call +1 212-244-5190 during opening hours (Mon-Fri: 9:00 AM-5:00 PM | Sat-Sun: Closed) with the name and postcode on the order and we will look it up.